It has never been more important to ensure that your vacant properties are occupied as soon as possible. To have your properties remain vacant for longer than is necessary can result in a very poor image of the organisation, a loss of vital revenue income, and a target for vandalism and theft. What should be a clear procedure, based on different roles working together, often results in disjointed systems, defensive working practices, and a negative blame culture. If any of these ring a bell for you, then this is the course for you. We will look at the whole process and attempt to discover the blockages that can so easily occur. We will examine the measurement of performance and consider the issue from a strategic perspective.