A large proportion of new social tenancies come through the route of homelessness. It is vital that even those members of staff who do not work specifically in homelessness have a good working knowledge of what is meant by homelessness, both from a legal and from a social perspective. We will look at the background to homelessness legislation and how this has changed between 1997 and 2002. We will look at the various 'tests' for homelessness and the main duties owed to different categories of applicant by local authorities. In addition, we will examine what is meant by homelessness prevention and how effective this can be in reducing the number of people who end up without a home.

This programme is particularly suitable for:

People who are new to working in a homelessness section or department

Generic housing officers

Customer service officers